Sales & services

Support and advice before, during and after your get your stairlift

Your independence and safety are our priorities. That’s why we make the stairlift-buying process as simple as we can. Wherever you are in Canada, we want you to know that you can get your home back. If stairs have become a problem, there’s no need to move, and no need for single-story living.

To make your home safe and accessible again we need to provide a personalized service because everyone’s stairs are different, and everyone’s needs are different. From your first conversation with us, we are there for you because we know how to help you get the most out of your home.

The First Step

Your first contact with us will most likely be on the phone, where you meet one of our team of friendly consultants. They are there to answer all your questions and to listen to your needs.

Our customer service representatives will answer some of your general questions over the phone and schedule an appointment for you with one of our advisors. You don’t have to leave the comfort of your own home to get the information you need because they bring it all to you. The advisor shows you what we can do for you and measures your stairs precisely, so that we can make a stairlift that fits into your home perfectly.

stannah starla stairlift on stairs

Choosing your lift

When it comes to choosing a stairlift, you probably won’t know where to start. That’s what our advisors are there for: to ask you the right questions to find out what you need. They take the time to find out about your mobility difficulties, and how a stairlift could help you get your freedom of movement back. They suggest the perfect model for you and even show you how we can customize it with different safety and comfort features and a selection of fabrics and prints to suit your home. The advisor looks at where the chair will sit when it’s not in use, which side of the stairs would be best to install your stairlift on and which chair would suit your needs best. They tell you if you need a straight or curved rail and tell you all about our options, like the powered swivel. By the time they leave you, they’ll have covered all the options and you’ll have a complete picture.

It doesn’t end there

Once you have your stairlift, you’ll get our industry-leading warranty (may vary depending on your local dealer). On the off-chance something goes wrong, you’ll have access to call out service, so you know we’re there for you if you ever need us.

We’re always here for you, so if you ever have a question, don’t hesitate to pick up the phone and give us a call. One of our friendly consultants will be more than happy to help you out.