21st Sep 2017
If your Stannah stairlift isn’t working, you probably don’t need a service call – there are some simple troubleshooting steps you can try first. Check the list below before calling us.
Make sure nothing is obstructing the stairlift or the footrest.
Is the chair swiveled back against the wall? Wiggle the swivel levers.
Does the red switch on the armrest have the “I” symbol pushed in?
Also, is the switch on the front (or back) of the carriage in the “I” position?
Make sure the key is in the correct position. Now try using your stairlift again.
Call Stannah for service us at 1-888-272-4327. We’ll be happy to help you!
First, don’t worry! Your Stannah stairlift is battery powered and will continue to work during power outages. Below are a few tips to help you use your lift until you get the power back.
During a power outage, your battery-powered stairlift will continue to work and will typically have enough power to get up and down stairs between 10 and 20 times. This number will vary depending on the length of the ride, the condition of the batteries and the weight of the user.
If the batteries die during use, turn the lift off and then back on using the switch on your armrest. This will allow you to travel a short distance downstairs. Repeat this process until you reach the bottom.
Beeping. If the power goes out the stairlift will start to beep, indicating that it is no longer charging. You can temporarily stop the beeping by turning off the Battery Isolation Switch on the stairlift – it’s the large white switch below the seat. If your stairlift is the type with two tubular rails that go around corners, you have a curved stairlift and the switch will be on the front of the stairlift. If it’s straight, it’ll be on the back side. ONLY TURN OFF THIS SWITCH IF YOU CAN REACH IT SAFELY. Remember to turn the switch back on when you want to use the stairlift.
When the power comes back on
If your stairlift got flooded, do not use your stairlift. Unplug the battery charger (if it’s safe to do so) and call 1-888 272-4327 to request a service visit.
If you haven’t been using your stairlift during the outage, make sure the battery charger is plugged in, and turn on the Master Power Switch. Your stairlift should now work normally.
Going on Vacation? We recommend turning off the white master switch on the carriage of your stairlift (located on the front for curved stairlifts and the back for straight stairlifts). This will save the batteries in the event of a power outage. When you get home, simply flip the switch and you’re all set!